Frequently Asked Questions (FAQs)

Buying Watches

How do I search for a watch on Timese?

The home page of the website offers you the entire list of watches that have been authenticated by Timese and available for sale.

How can I buy a watch on Timese?
You can select the watch you want to buy from the list available on the home page.
Then you can click on the “Request Price” button to contact the Timese team directly and request for further details regarding the watch.
You can also contact Timese directly by clicking on the “Chat” button or giving them a call.
Once the deal is finalized, the team at Timese will guide you on the further process.
What determines the total price of a watch?

Many factors contribute to a watch’s total price. In addition to the watch’s listing price, there are additional costs such as packaging, insurance, shipping, and taxes (as applicable). Kindly contact the Timese team for more information.

How can I pay for a watch?

You can make the payment via credit card (eg. Visa or MasterCard), bank transfer, UPI or wallets as per the payment service provider. The available payment methods are will be shown on the payments page shared by the Timese team.

Where can I report suspicions about an item's authenticity?

While the Timese team does a full check of the watch before its listing on the website for sale, in case of any queries you can click on the “Chat” button or giving them a call to discuss in detail.

How can I contact Timese team?

You can contact Timese directly by clicking on the “Chat” button present on the website or giving them a call.

How soon is the watch available?

Once the deal is finalized, the Timese team will arrange for shipping of the watch. The delivery time will be as estimated by the logistics partner.


What is the return policy?

You should look into the Timese Refund and Returns Policy before making a purchase. We recommend reaching out to the Timese team to discuss the refund conditions before purchasing the item.

Selling Watches

How much does it cost to sell on Timese?

Creating a listing on Timese is free. Once your watch is sold, we charge a commission fee in addition to your asking price. The commission fee is only due after your have sold your watch. We retain the commission fee directly during the payout of the sales price.

How long will my listing be online?

Your listing will remain online for 3 months. During this time, you may not offer or sell the item elsewhere. If you don’t sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. Before we can renew your listing, we sometimes require proof that the item is still in your possession and its authenticity will be re-verified.

How many listings can private sellers publish?

All private sellers are allowed to post up to 10 listings of self owned watches simultaneously. As a private seller, you may not list items for commercial sale. We reserve the right to withhold certain listings if they appear to be of a commercial nature.

Can I sell my entire collection as a private collector?

There are no special conditions for collectors. To sell your collection, you must create individual listings for each watch.

Does Timese buy watches directly?

As an online marketplace, Timese brings together watch lovers from around the world. Sales always take place between buyers and sellers. We do not buy any items but facilitate the sale through our platform. We recommend selling your watch via a private listing.

Listing Watches

How do I place an ad for a watch?

On the homepage, click on the “Sell My Watch”. Then a detailed Seller Requistion Form will open. In this form, describe your watch in detail. The more detailed the description, the easier it is for potential buyers to find your listing.

What is a reference number?

Reference numbers indicate a watch’s specific model and/or model variant and can be composed of letters and numbers. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. You should always be able to find the reference number in your watch’s documents and on the invoice. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. This quick bit of research should help you in most cases.

How can I figure out what my watch is worth?

You can have your timepiece appraised by a jeweler or auction house.
Please note that you can get a higher sales price by listing your watch online. Prices received from auction houses and jewelers are usually on the low end as they need to consider their margins when making a purchase.

I can't find my listing. When will it be activated on Timese?

There are a number of reasons why you may not be able to find your listing on Timese:
1. The manual review hasn’t taken place yet.
2. We manually review new listings for the safety of all Timese users. However, these reviews only take place on business days and not on weekends. Listings are usually activated within 3 to 5 business days.
3. We have not received all images and information pertaining to the watch you want to sell.
4. We require private sellers to confirm their identity. Your identity may not have been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.

How do I edit or delete private listings?

You can edit or delete private listings on Timese. If you’d like to change the price, brand, or model, please contact the Timese team. Please note that once you delete your listing, it cannot be reactivated. You will have to complete all steps required to create a new watch listing.

Can I change my asking price for the listing fee retroactively?

No, you cannot change the watch price retroactively. If you’d like to change the price please contact the Timese team.

How can I delete my listing?

Your listing will remain online for 3 months. During this time, you may choose to delete your listing. If you’d like to delete your listing please contact the Timese team.

Why is Timese checking if my listing is up to date within the period of listing?

We want to offer visitors to our watch marketplace the best possible experience. To keep the listings on Timese up to date, we send emails every 3 months to check that advertised items are still available. If you don’t confirm your listing’s availability, it will be automatically deleted after a week.

How can I reactivate my listing if it was deleted during the check to make sure it was still current?

We would be happy to reactivate your listing. However, you will have to complete all steps required to create a new watch listing.

Selling Watches Commercially

How do I register as a commercial dealer?

You will need to fill this Dealer Registration Form for registering as a commercial dealer with Timese.

What are the various pricing plans for commercial dealers?

If you need any more details regarding registration as a commercial dealer, contact our support team using the Chat or Call option from the website.